Return & Refund Policy

At Dev Interior, we take care to inspect and securely pack our products before dispatch. We aim to provide every customer with a smooth, transparent, and reliable shopping experience. This Return & Refund Policy explains when a product purchased through the Dev Interior website may be returned, the return procedure, and how refunds or store credits are processed.

1. Return Eligibility

At Dev Interior, returns or replacements are accepted only in the event of a genuine manufacturing defect.

A customer must initiate a return request within 48 hours from the date of delivery. The customer must clearly explain the issue and provide the required photographs and/or videos for verification.

A return may be considered only when the reported issue is determined by Dev Interior to be a genuine manufacturing defect.

Returns will not be accepted for:

Change of mind
Personal preference
Incorrect product selection by the customer
Incorrect size selected by the customer
Colour or finish preference
Minor variations in colour, texture, finish, or appearance
Normal characteristics or variations associated with brass or antique finishes
Incorrect expectations regarding the product
Damage caused after delivery
Improper handling or installation
Accidental damage
Misuse or negligence
Unauthorized modification or alteration
Normal wear and tear

Important: A product will not qualify for return merely because it is considered unsuitable or undesirable by the customer. The return must be based on a verified manufacturing defect.

2. Time Limit for Reporting a Manufacturing Defect

Any manufacturing defect must be reported to Dev Interior within 48 hours of delivery.

Requests submitted after the 48-hour period may not be accepted.

Customers should inspect the product immediately after delivery and contact us as soon as any suspected manufacturing defect is identified.

3. Unboxing Video Requirement

Customers are strongly advised to record a continuous, uninterrupted unboxing video immediately upon receiving the package.

The video should clearly show:

The unopened package
Shipping label/order details
The complete opening of the package
The product and its condition
Any visible defect or issue

The unboxing video and photographs may be requested by Dev Interior to verify a return claim.

4. How to Initiate a Return Request

To initiate a return request, customers must email:

Email: official@devinterior.online

The email should contain:

Order number
Customer name
Contact details
Date of delivery
Clear description of the suspected manufacturing defect
Clear photographs of the product
Video/unboxing video, if requested
Photographs of the packaging, where applicable

Our team will review the information and determine whether the product qualifies for a return.

Submitting a return request does not automatically mean that the return has been approved.

5. Can I Return Part or All Items From My Order?

Yes, where applicable.

If an order contains multiple products, the customer may request a return of one or more individual items, provided the specific item meets the return eligibility requirements and has a verified manufacturing defect.

Each returned item may be inspected separately.

6. Return Approval & Product Inspection

All return requests are subject to verification and inspection by Dev Interior.

If the request is approved, the customer will be instructed to ship the product to:

Dev Interior
47, Krishna Rajendra Rd,
Banashankari 2nd Stage, Basavanagudi,
Bengaluru, Karnataka – 560070

The product must be returned in its original condition along with the original packaging, accessories, parts, components, and other items supplied with the product, wherever applicable.

Once received, the product will undergo a quality inspection to determine whether the reported issue is a genuine manufacturing defect.

7. Who Pays the Return Shipping Cost?

The customer is responsible for the return shipping cost.

Once a return has been approved, the customer must arrange shipment of the product to the address provided by Dev Interior.

Customers should use a reliable shipping service and retain the shipping receipt, tracking number, and proof of dispatch until the return has been fully processed.

8. What Happens After the Returned Product Is Received?

After receiving the returned product, Dev Interior will conduct a quality inspection.

The inspection may include checking:

The reported manufacturing defect
Overall product condition
Whether the product corresponds to the original order
Signs of misuse, accidental damage, improper installation, or modification
Original packaging and supplied components

If the inspection confirms a genuine manufacturing defect, the return will be approved for the applicable resolution.

9. Replacement or Refund

If a manufacturing defect is confirmed after inspection, Dev Interior may provide a replacement or refund/store credit, depending on product availability and the circumstances of the case.

If the same product is available, a replacement may be offered.

Where a replacement is not available or where Dev Interior determines that a refund/store credit is appropriate, the applicable refund will be processed according to this policy.

10. How Will the Refund Be Issued?

For an approved return, the refund will generally be issued in the form of a discount coupon/store credit that can be used toward a future purchase from the Dev Interior online store.

The coupon/store credit will be issued only after:

The returned product has been received.
The product has undergone quality inspection.
The manufacturing defect has been verified.
The return has been approved.

The applicable coupon/store credit will be communicated to the customer after processing.

11. How Long Will the Refund Take?

Once the returned product has been received and successfully passes the quality inspection, the approved refund/store credit will typically be processed within 3–4 working days.

The customer will be informed once the applicable discount coupon/store credit has been issued.

The time required for the product to reach Dev Interior through the return shipping service is separate from the 3–4 working day processing period.

12. Damaged or Incorrect Products

Dev Interior’s return policy is primarily based on manufacturing defects.

If a customer receives a product that appears damaged or incorrect, the customer should contact Dev Interior within 48 hours of delivery with photographs and/or video evidence.

The customer should not discard the original packaging until the matter has been reviewed, as photographs of the packaging may be required.

Any claim will be reviewed by Dev Interior and will be subject to verification. A return or replacement will only be approved where the issue falls within the applicable return conditions and is verified by our team.

13. Reasons a Return Request May Be Rejected

Dev Interior reserves the right to reject a return request where:

The request is submitted after 48 hours of delivery.
The reported issue is not a genuine manufacturing defect.
The product has been damaged due to misuse or negligence.
The product has been improperly installed or handled.
The product has been modified, altered, repaired, or tampered with without authorization.
The product shows normal wear and tear.
The claim relates only to personal preference, colour, finish, size, or appearance.
Required photographs, videos, or other information are not provided.
The returned product does not correspond to the product associated with the order.
Original packaging, accessories, or components are missing where they are required for verification.
The condition of the returned product differs materially from the condition in which it was supplied.

14. Brass & Antique Finish Variations

Many of our decorative products are made or finished to provide a traditional brass or antique appearance. Minor variations in colour, texture, tone, polishing, patina, detailing, or finish may occur and may be part of the product’s intended appearance.

Such minor variations will not, by themselves, be considered manufacturing defects and will not qualify a product for return.

15. Product Condition for Approved Returns

For an approved return, the customer must keep the product safely until return instructions are provided.

The product should be returned, wherever applicable, with:

Original product
Original packaging
Accessories
Parts/components
Documentation supplied with the product

Any damage caused while the customer is handling or storing the product after delivery may affect return eligibility.

16. Problem With Your Return or Refund?

If you have any questions regarding a return, manufacturing defect, inspection, replacement, or refund/store credit, please contact:

Dev Interior
Email: official@devinterior.online

Please include your order number, registered contact details, photographs, and relevant videos in your email so that our team can assist you efficiently.

17. Final Decision on Returns

All return requests are subject to verification and quality inspection.

Return eligibility will be determined only after Dev Interior confirms a genuine manufacturing defect.

Submitting photographs, videos, or an email request does not guarantee approval of a return.

Dev Interior’s decision following product inspection will determine whether the applicable return, replacement, or refund/store credit is available under this policy.

18. Policy Updates

Dev Interior reserves the right to modify, revise, or update this Return & Refund Policy from time to time.

Any changes will be published on this page along with the updated Effective Date. Customers are encouraged to review this policy before making a purchase.

Dev Interior

Address:
47, Krishna Rajendra Rd,
Banashankari 2nd Stage, Basavanagudi,
Bengaluru, Karnataka – 560070